Five9, Inc. (FIVN) announced Monday that it's deepening its partnership with Alphabet Inc.'s (GOOG) Google Cloud, rolling out a joint Enterprise CX AI solution designed to help large companies deliver smarter, more personalized customer experiences.
What's in the Package
The collaboration brings together Five9's AI-Infused Intelligent CX Platform with Google Cloud's heavy hitters: Gemini Enterprise for Customer Experience, Gemini models, and Vertex AI. The idea is to create intelligent, personalized customer interactions that work seamlessly across every channel a business uses.
For the people actually doing the work—agents, supervisors, and administrators—the solution offers a unified experience by pulling together workflows, analytics, and AI support into one place. Customers get faster, more personalized service, while enterprises gain the flexibility to innovate and scale without breaking a sweat. It's the kind of setup that sounds simple but requires serious technology integration to pull off.
The partnership isn't just about the technology. Five9 and Google Cloud are strengthening their go-to-market strategy to modernize customer experiences across industries like retail, financial services, and healthcare. And here's a practical benefit: customers and partners can now purchase Five9 directly through Google Cloud Marketplace, which means simplified procurement, unified billing, and the ability to apply existing Google Cloud spend commitments. That's the kind of administrative convenience that makes CFOs smile.
Kevin Ichhpurani, President of Global Ecosystem and Channels at Google Cloud, put it this way: "By utilizing Gemini Enterprise for Customer Experience and Google's Gemini models, with Five9's unique intelligent CX platforms, Five9 is providing a unified, AI led CX platform that can improve customer experiences and move the intelligent contact center industry forward."